How to get your device ready for repair
Backup, passcode, SIM card and packing: a short checklist that makes the repair faster and safer – in the shop and by post.
Written by the REPAIRO workshop · updated 30 October 2026
A few minutes of preparation make the repair faster and safer – whether you visit our shop in Rosengårdcentret or send your device by post.
1. Back up
Save photos, messages and contacts to iCloud, Google or your computer. We take good care of your device, but data can be lost with logic board faults or after water damage – and you are responsible for your own backup.
2. Remember the passcode – or set a temporary one
We test the screen, touch, camera, Face ID and charging before you get the device back. That requires us to unlock it. You can:
- give us the passcode,
- set a temporary passcode,
- be present for the test, or
- accept a limited test without the passcode.
3. Remove SIM and memory cards
That keeps them safe, and you can use your SIM in another phone meanwhile.
4. Tell us about the fault
Write briefly what happened: dropped, wet, not charging, screen flickers … and whether the device has been repaired before. It helps the technician find the fault faster.
5. Sending it by post?
- Turn off Find My iPhone or the Google lock if we are to test the whole device.
- Wrap it in bubble wrap in a sturdy box so it cannot move.
- Use tracked shipping – with our shipping label, shipping both ways is DKK 99.
Read more about mail-in repair, or find the price of your repair.
You see the price before we start, and we do no paid extra work without your approval.
Find the price for your model
See the price and choose the quality before you book. Visit us in Rosengårdcentret – or send your device by post from anywhere in Denmark.
Opening hours
Mon–Fri 10:00–19:00
Sat–Sun 10:00–17:00
Opening hours may vary on public holidays and with the opening hours of Rosengårdcentret.
Call us
+45 71 71 60 61More guides
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